Seven out of ten clients of CSA replacement the Child Maintenance Service (CMS) currently pay their liabilities, the government has announced.
In a newly published set of provisional statistics outlining the current status of the CMS, the Department for Work and Pensions stressed the growth of the organisation since August 2013. Close to eighty-five per cent of all phone calls received by the service are answered within 30 seconds, the government claims, and 94 per cent of liability calculations are correct to within just £1 or 2 per cent of the sums actually due. However, the latter figure represents a drop from the 96 per cent accuracy achieved in February.
The CMS introduced collection fees for both the paying and receiving parent last year. Since the organisation’s workload has increased, the statistics suggest: its individual caseload reached 130,200 in May, a jump of as much as 19 per cent since February.
The overall number of complaints received represented 0.14 per cent of the current CMS caseload.
The statistics can be read here.