Unregulated online divorce providers exceed 10% of market

Divorce|July 4th 2016

Unregulated online divorce providers make up more than ten per cent of the market, new research suggests.

The Legal Services Board (LSB) surveyed unregulated providers, conducting interviews, assessing websites and literature and speaking to regulatory bodies.

The findings indicate that unregulated websites and fee-charging McKenzie Friends now account for between 10 and 13 per cent of divorces in England and Wales. Eleven websites were identified, serving between 23,000 and 30,000 clients per year.

Prices are a major pull, the LSB says, while the principal risks faced by customers of such sites are misleading advertising claims and the absence of informed legal advice on the options available.

Law Society Chief Executive Catherine Dixon explained the differences between the regulated and unregulated sectors.

“If legal services are purchased from a solicitor, buyers can rest assured that the service is fully regulated, that insurance is in place, and that in the event that something goes wrong they have the right to redress.”

But, she continued:

“Unfortunately, however, it is not always clear to consumers whether they are buying from a regulated provider. As the LSB research shows, there are a number of unregulated providers supplying the same legal services as solicitors and many buyers simply will not know that they won’t get the same level of protection.”

The Legal Services Board oversees the regulation of lawyers in England and Wales.

Read more here.

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  1. Andy says:

    It’s all well and good having a regulated and above board legal representative.
    As the blog suggests. Regulated and insured legal representation advice, if went wrong this can be addressed…
    SO you had poor advice from your legal team or other,you have been bills rise and you representation seems a bit slow and not have the ability to support you but his or her accounting of costs dont relate to work conducted….
    You are very naff’d off..you wish to complain via complaints procedures and hey you try getting to start your complaint..you have not a chance….
    This is the same as warranty on a second hand car read the small print…you ain’t covered for sod all…
    The law will work with you but it will work against you if you complain..you watch the ranks clam up and then you will see the support you get….

    • Marilyn Stowe says:

      Hi Andy
      Interesting comment, I think I will do a vlog reply. Let me think…!

      • spinner says:

        If you could add in some examples of cases that have successfully been covered by insurance due to some form of malpractice that would be interesting.

  2. Andrew says:

    Spinner, such claims are normally settled by negotiation and never reported.

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